Applications

ITSM:
629
Start Time:
13-10-2009 13:30
Expected Resolution:
Description:
Last Update: 23/11/2009 03:19pm
intermittent RSA secureID authentication problems
Impact:

People using an RSA secureID token to authenticate to systems such as Flexsis may recieve an error message. This is an intermittent problem, and attempting to log in again often suceeds.

ICT technicians are currently investigating.

Updates:

23-11-2009 15:19, Workaround has been found of restarting the web browser and reattempting login.

16-10-2009 12:55, ICT technicians are currently investigating the problem with the vendor

15-10-2009 09:03, Problem has been identified and planning is underway to correct the issue.
Currently error is intermittent - please retry with the securid login. Authentication is granted on subsequent attempts.